Marketing Research 2.0

Abstract

Authors: Krisztián Szűcs; Erika Lázár; Péter Németh | Title: Marketing Research 2.0 | Publisher: University of Pécs Faculty of Business and Economics Department of Marketing and Tourism Pécs, 2020 | ISBN (pdf) 978-963-429-630-0 --- Marketing research always follows the trends and improves its methods according to the ever-changing demands of companies. Thus, consecutive periods, alternating between growth and decrease, enliven the days of researchers. We can already see that the mid-‘90s and the second half of the decade were an end of an era, or rather the beginning of a new chapter that has been evolving steadily until today, changing everything we had learned. The changes were hard to detect in the Hungary of the late ‘90s and the turn of the millennium, yet they had already started in the field of applied marketing research in economically developed countries. The changes presented themselves mainly due to technological development and were later amplified by the global economic crisis in the first decade of the new millennium. These two effects triggered fundamental changes in the industry and its research methods. First, the efficiency of traditional techniques and the novelty of results were questioned, then, by the years of the crisis, even the value-creating potential of research firms was disputed. The past decade witnessed a kind of renewal, that entails a significant transformation of methodologies on the one hand, while on the other, it has enforced research companies on the market to identify and augment new skills and competencies. Our book summarises this process with the main stages and levelling points while drawing upon some limitations to set our frame of reference. Consequently, we will not discuss the methodological transformation of fundamental research, the changes of mathematical and statistical devices, or the developments in B2B, and other fields of research. We will try to provide, however, insights to a wide range of topics such as the current status of consumer research, the trends setting the near future, and we will also draw a generic model that has taken the place of the former cooperation among the actors of the industry ultimately changing the points of references for researchers to appear on the market with competitive services.